Privacy Policy
Travel Vogue ("we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). This policy explains what information we collect, why we collect it, and how we use it.
1. Who We Are
Travel Vogue is a travel agency based in KwaZulu-Natal, South Africa. You can contact us at tanya@travelvogue.co.za or by calling 031 764 7742.
2. Information We Collect
We collect personal information when you:
- Submit an enquiry through our contact form (name, email address, phone number, travel preferences)
- Contact us directly by email or phone
- Browse our website (usage data collected anonymously via Vercel Analytics)
3. Information About Other Travellers
Many bookings cover more than one traveller — a family, a wedding party, a group of friends. If you give us personal information about someone else travelling with you, including a minor in your care, you confirm that you are authorised to share it with us and that they (or their parent/guardian, for a minor) have been made aware of this policy.
4. How We Use Your Information
We use your personal information to:
- Respond to your travel enquiries and provide quotations
- Plan and book travel arrangements on your behalf
- Send you relevant travel information you have requested
- Improve our website and services
We do not send marketing or promotional emails, and will not use your information for any purpose other than those listed above without your consent.
5. How We Share Your Information
We do not sell your personal information. We may share it with:
- Travel suppliers (hotels, airlines, tour operators) solely to fulfil your booking
- Formspree — our contact form processor. View their privacy policy at formspree.io
- Vercel — our hosting provider, which collects anonymous analytics only once you have consented to it via our cookie banner. View their privacy policy at vercel.com
6. Data Retention
We retain your personal information for as long as necessary to provide our services or as required by law. Enquiry data is kept for a maximum of 3 years unless you become a client, in which case we retain records for the duration of our business relationship plus 5 years.
7. Your Rights Under POPIA
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Object to the processing of your information
- Lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za
To exercise any of these rights, or to contact our Information Officer, email us at tanya@travelvogue.co.za.
8. Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. Our website is served over HTTPS and all form submissions are encrypted in transit.
9. Cookies
We use cookies and similar technologies on this website, gated behind your consent — see our Cookie Policy for full details and how to change your choice at any time.
10. Changes to This Policy
We may update this policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
- Email: tanya@travelvogue.co.za
- Phone: 031 764 7742
